Fremantle Bookkeeping Services

All you had to do was to show me a little courtesy

It’s been proven that customer service is critical to maintaining a happy client base. The following was seen in the local newspaper, attributed to a reader names “The Archeologist”:

Remember me? I’m the person who goes into a restaurant, sits down patiently and waits while the waitress does everything but takes my order.

I’m the one who goes into the store and stands quietly while the counter staff finish their little chit chat.

But who else am I?

I’m the one who never comes back, and it amuses me to see you spending thousands of dollars every year to get me when I was there in the first place ….

And all you had to do was to show me a little courtesy

As MYOB professional partners, we’re authorised to supply MYOB accounting software. We can supply, install, and train our clients to do their bookkeeping using MYOB software.

A client contacted us yesterday asking us to supply them with MYOB Premier Enterprise for their franchise. It’s a “high-end” version of accounting plus – and comes with five single usr licences

This means that you can have five different users – in different locations, all access the one data file. It’s great for retail outlets – maybe a chain of shops linking back to head office.

The clients have a bookkeeper that’s going to come in and do their bookwork. What is surprising is the fact that the bookkeeper did not advise the client that they would need their own server – and possible an IT guy to come and help them get the system set-up.

Clients are looking for more than just a bookkeeper these days. Clients are looking for a bookkeeping service that will actually supply “customer service” – you know, the old fashioned type of service that was not just knowledge. It’s “service with a smile” service with “heart”.

If you want the “wham, bham, thank-you ma’am”, then there’s plenty of cowboy bookkeepers out there who’ll do the work for next to nothing, and more often give you no service, and heaps of headaches, a set of incorrect figures but at least you’ll have not paid much for your bookkeeping fees.